IT Support Engineer

Location: Oxygen House, Exeter Business Park, EX1 3LH (on site)

Term: Full time, permanent - office based(not remote working)

Hours: Flex start and finish times - 40 hours per week

Salary: £35,000 - 40,000 plus generous company benefits

Closing date: 1 May 2025 at 9:00am

Who are we?

Oxygen House Limited provides support to businesses within the Oxygen House Group, a number of companies which invest in making the world better. Think renewables, ed-tech, and rewilding land for conservation.

At Oxygen House, we're committed to cultivating an inclusive and equitable environment where all individuals can thrive and make an impact. We're constantly challenging ways of working and evolving our business processes in order to keep improving sustainability here at OH. We don't just accept the business status quo.

As we grow and innovate, we are dedicatedto bringing onboard the best talent - exceptional individuals who resonate with our values and vision, delivering excellence in everything they do, driving our business forward.

The Role

We're looking for an IT Support Engineer to join our internal IT team.

This is a varied, hands-on role where no two days are quite the same. You'll be part of a dedicated in-house team, supporting around 100 users and taking ownership of everything from quick-fire 1st line fixes and everyday user support, to digging into 2nd line technical challenges-and even getting involved in more complex 3rd line work, depending on your skills and interests. You'll work across a broad mix of systems and technologies, helping to keep things running smoothly while also playing a key role in shaping and delivering new IT projects.

Our goal is to make sure technology works for people-not the other way around. Whether it's solving problems, improving systems, AI powered automations, or just making someone's day a bit easier, we're here to help things run smoothly and securely.

And because we care about the world around us, we make conscious choices about the tech we use- always exploring how we can bring technology, sustainability and people together.

So, If you're someone who sees technology as a tool to make things better-for people and the planet, join us.

Provide Support to our users

• As a key member of the IT Team, you'll handle both support and service requests efficiently, focused on giving our users an excellent experience

• Roll up your sleeves and troubleshoot and resolve technical issues across software, hardware, and connectivity, escalating when needed.

System Administration & Maintenance

• Get under the hood to manage devices, updates, and security configurations.

• Keep a close watch on our IT infrastructure, monitoring performance and using best practices to keep everything stable and secure.

End-User Training and Documentation

• Help people get the best out of our tech by running friendly and useful training.

• Keep our knowledge base sharp and simple, so anyone can find answers fast when things go wrong.

IT Project Support

• Get hands-on with new tech rollouts-whether it's fresh software, major upgrades, or full-on migrations.

• Team up with others across the business to make sure new tools land smoothly and actually work for people

Essential Technical Skills

• IT Support Experience - At least 2 years in an IT support, helpdesk, or IT technical role.

• Microsoft 365 Expertise - Strong experience supporting Microsoft 365 services, including Entra (Identity), Exchange (Email), Defender (Security), and Intune (Endpoint Management).

• Networking Knowledge - Understanding of Networking, DNS, DHCP, VPNs, Switches and firewalls

• Security Awareness - Experience implementing and maintaining security best practices, including MFA, SSO, endpoint protection, access controls, and phishing prevention.

• Hardware & Infrastructure - Experience supporting Windows (and a few Mac devices), Mobile devices, meeting room AV equipment, tablets, and other IT hardware.

For full job details and person specification, please download here: Job Description

Benefits:

Family and Finance Benefits - Enhanced parental leave, Contributory pension (matched up to 5%), Group life assurance, Employee assistance programme

Heath Benefits - Private medical insurance, Private dental insurance, Virtual GP, Eyecare vouchers, Flu Vaccinations

Green Benefits - Green travel incentive, Cycle to work scheme, Electric car scheme and charging

️ Annual Leave - 25 days' holiday, rising by 1 day per year to a maximum of 30 days

To find out more:

To apply, click on the apply button at the top of the page and follow the application form.

If you have any questions, require a different method of application, or there's any way we can support you in our recruitment process then please contact us -

Oxygen House is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

At Oxygen House Limited, we are committed to cultivating an inclusive and equitable environment where all individuals can thrive and make an impact.