IT Support Engineer - Tier 2 Limerick, Limerick, Ireland

viagogo is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through viagogo internationally and StubHub, our platform in North America, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available to events around the world annually from sports to music, comedy to dance, festivals to theater viagogo offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.

As part ofviagogo'sglobal IT team in ourLimerickoffice,you'llwork with colleagues worldwide to keep everyone working effectively. Whether responding to incidents or proactively working to build a better platform, your mission is to deliver an IT platform that empowers our end users, not one that gets in the way.

About the team:

We are a collaborative and cooperative team thatoperatesoncutting-edgetechnology to test and resolve issues within IT solutions that are not widely available. Our commitment to staying oncutting-edgetech ensures that we are always striving for excellence.

One unique aspect of our team is the absence of ego. Any team member can be asked to do anything from prepping office desks to learning and coding complex automation scripts. We actively encourage curiosity and questionsregardingwhy things aredonea certain way and welcome recommendations for improvement.

This role requires ahybrid workingscheduleof 3-day in-officepresence at ourLimerick, IEofficewith the two remaining days each week working from home.

What You'll Do:

• Provide IT support toviagogoteams in person, through our technology support tools, or via our ticketing system.
• Maintain an IT equipment inventory,anticipatingfuture needs while avoiding wasted surplus.
• Assist with IT systems onboarding/offboarding, ensuring every new hire hits the ground running and promptly deactivating employees' accounts that leave the organization.
• Keep our corporate environment updated (via Intune) to keep our users and infrastructure secure.
• Leverage AI tools and technologies to streamline workflows and enhance team productivity.
• Administer our productivity and collaboration tools, such as Zoom, Slack, Jira Cloud, Adobe, and Confluence, and help drive employee engagement with them.
• Work collaboratively on projects to further improve our procedures and processes.
• Proactivelyidentifyand implement innovative solutions and technologies to enhance IT support services and improve operational efficiency.
• Demonstrate ownership of IT support operations by ensuring prompt resolution of technical issues,maintainingsystem reliability, and providing proactive solutions tooptimizeend-user experience and operational continuity.

What You've Done:

• 3-5years providing IT support to a company with multiple office branches
• ProficiencywithPowerShell
• Solid understanding of Active Directory (OUs, Permissions, GPO), Office365, Exchange Online, Zoom, Slack,Jira Cloud, andSharePoint Online
• Experience working with a ticketing platform (Jira ServiceMgmt)
• Intermediate-level experience with Microsoft Azure (e.g., Azure AD, PIM, VMs, WVD )
• Basic understanding of networking (subnets, VLANs) Prior experience managing switches and wireless area networks a plus
• Excellent customer service and communication skills

What We Offer:

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, allowing you to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package from Laya Healthcare

Limerick Salary Range

What we offer

At viagogo, we are proud of our multicultural and vibrant culture, innovative offices, and the newest technologies used. You can be a part of this exciting environment and show your talents. Once part of the team, you will have access to our wide benefits package:

• Health package
• Employee Engagement initiatives
• Casual dress code
• Free parking

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