IT Support Engineer - Service Now, Kanban, KCS - On Site Full Time

IT Support Engineer - Service Now, Kanban, KCS - On Site Full Time, Oxford

A large global organisation is seeking an IT Support Engineer to deliver reliable,high-quality onsite support to end users, ensuring effective day-to-day IT operations and minimising business disruption.

As part of the Local IT Onsite Support team, you will provide hands-on support across enduser devices, onboarding and offboarding, AV systems, ITasset management and local infrastructure.

These role is fully onsite in Oxford, with an initial contract of 12months + and the possibility of extensions.

Key Responsibilities & Skills:

• Strong technical knowledge of Windows 10/11, Microsoft 365, hardware, IT infrastructure and iOS devices.
• Deliver onsite IT support, resolving incidents and service requests promptly and within agreed service levels.
• Provide hands-on support for local IT infrastructure, working closely with regional and global technical teams.
• Support user onboarding and offboarding, including device preparation, setup and equipment collection.
• Manage IT equipment and assets, maintaining accurate inventory records in line with IT asset management requirements.
• Troubleshoot meeting room technology and AV equipment, providing support for key meetings and site events.
• Assist with IT projects, infrastructure changes, office moves and hardware deployments.
• Manage assigned activities through Kanban and participate in local and regional stand-ups.
• Maintain accurate support records and knowledge documentation using ServiceNow and KCS.