IT Support Engineer - 5 days on-site

Your new company
We are currently seeking an IT Support Engineer (1st line) to work with a reputable financial services organisation 5 days per week in Bromsgrove. This organisation, which has a passion for developing their staff, is currently experiencing a steep growth curve, and as such has a fantastic opportunity for an IT Support Engineer to join their personable team on a Full time basis.

You will act as a point of contact for first contact issues, logging all work requests on the internal ticketing system and keeping users up to date with tickets.You will offer expert IT support services, troubleshooting hardware, software, and network issues efficiently for employees across uk locations whilst liaising with third party companies to ensure computer and telephony systems and software are operating to agreed service levels.

Occasional travel to different sites will be required, so must have a driving licence.

Your new role
My client is looking for the right candidate to work as 1st Line Support Engineer; building laptops, hardware and software troubleshooting and fixes. The role also involves travel every few weeks to their other sites for fixes.

What you'll need to succeed
Acting as a point of contact for IT issues for all colleagues. Logging all work requests on internal ticketing system and keeping users up to date with tickets
Working closely with other sites, undertaking visits where necessary for fault resolution and service requirements and providing expert IT support services, troubleshooting hardware, software and network issues efficiently.
Escalating tickets or issues to senior engineers/management where appropriate if the issue cannot be resolved internally and continuing to manage these escalated tickets
Liaising with 3rd Party companies to ensure computer and telephony systems and software are operating to agreed service levels
Supporting and maintaining key IT infrastructure, networks, and cloud-based systems, such as Office 365 and Azure AD. Including the setup of computers, mobile devices and other peripherals
Setting up remote users PC requirements, including VPN connection, encryption, email, anti-virus, and server access. Demonstrating access to remote users
Assisting the business with departmental and office moves as and where necessary. This will involve moving PC's and phones to new location, reconfiguring links and testing performance to ensure smooth running of equipment and services. (This may include some out of hours work to minimalise disruption).

What you'll get in return
c£32,000

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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