IT Support Engineer .

Are you looking to take the next step in your IT career with a well-established and growing company? We are seeking Level 2 and 3 IT Engineers with a strong technical background, customer service skills, and a passion for delivering exceptional results. If you have prior IT experience and want to build long-lasting relationships with clients while working on diverse technical tasks, we want to hear from you!

What are the requirements?

To be successful in this role, you will need:

• Level 2 Engineers: A minimum of 1 year of IT support experience, a good understanding of network systems, and a strong problem-solving mindset.
• Level 3 Engineers: At least 3 years of experience, including server migrations, Microsoft 365 implementations, and network design.
• A solid technical skillset and knowledge of:
• Windows Server ()
• Microsoft Exchange
• VPN Technologies, Microsoft 365 Administration, Active Directory
• VoIP systems, Networking (DHCP, DNS, TCPIP), Wireless Networking
• Firewall and Network Security Technologies
• Virtualisation (Hyper-V, VMWare), SAN, NAS
• PowerShell scripting for automation and tasks

Interested?

Apply for position by filling out the contact form below and attaching your CV:

• Your Name (Required)
• Your Email (Required)
• Subject
• Your Message
• Your CV (pdf, doc or docx up to 6mb)

What will your role involve? Level 2 Tasks:

• Day-to-day desktop support and troubleshooting, both remote and on-site.
• Installing, configuring, and repairing hardware and software.
• Supporting network performance and security by monitoring systems, investigating issues, and enforcing policies.
• Setting up backup solutions and VoIP systems.

Level 3 Tasks

• Handling escalations from Level 1 and 2 teams.
• Managing server migrations, Microsoft 365 implementations, and onboarding new clients.
• IT consultancy and project management, ensuring solutions are designed and implemented efficiently.
• Working closely with on-site engineers and end-users to provide remote support.

Which areas do you need to demonstrate a good knowledge and understanding of?

• Strong telephone manner and customer service skills
• Windows Server 2008 through to 2019
• Microsoft Exchange
• VPN Technologies
• Office 365 Administration
• Active Directory
• VoIP systems
• Networking (DHCP, DNS, TCPIP)
• Wireless Networking
• Firewall and Network Security Technologies
• Hyper-V, VMWare, SAN, NAS
• Automation and Scripting using PowerShell

Schedule:

• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Experience:

• IT Support: 2 years (required)

Licence/Certification:

• Driving Licence for more than two years (required)

Join Us Today!
If you're ready to progress your career in an environment that offers growth, fun, and the opportunity to make a real impact, ITCS is the place for you. Apply now to start your journey with us!

Please Note: Successful applicants will undergo a DBS check as part of the induction process.