IT Support Analyst

The Graduate IT Support Analyst will play a pivotal role in maintaining and enhancing the IT infrastructure of our partner's organization. This presents an exciting opportunity for a passionate and enthusiastic individual with a strong IT background and a customer-focused approach to contribute to the success of a prominent player in the logistics industry.

Key Responsibilities:

• Collaborate with the Group IT Team to continuously develop and manage IT infrastructure.
• Ensure alignment of IT security policies and procedures with all IT hardware and software components.
• Take the lead on new infrastructure projects aimed at improving efficiency and functionality.
• Offer expert advice on system enhancements and optimizations.
• Efficiently manage the helpdesk ticket system to ensure prompt user support and issue resolution.
• Keep abreast of current technology trends to identify opportunities for system improvement and competitive advantage.
• Engage stakeholders within the organization, clients, and retailers to formulate improvement strategies.
• Coordinate with solution providers and maintain relationships with IT partners.

Essential Skills:

• Proficient understanding of computer hardware, network, and telephony applications.
• Desirable experience with VMWare and networking technologies such as VLAN segregation.
• Bachelor's degree in computer science, Information Technology, or related field preferred. Strong A-level qualifications in relevant subjects considered.
• Proven experience in IT support or a related field.
• Excellent problem-solving abilities and attention to detail.
• Strong communication and interpersonal skills.
• Capability to work independently and collaboratively within a team.
• Familiarity with Windows and/or Mac operating systems.
• Knowledge of networking concepts and protocols.
• Preferred certifications (e.g., CompTIA A+, Microsoft Certified IT Professional).
• UK driving license

Location: Redditch (onsite full-time)

Salary: £27,000 - £30,000 + Benefits

Applicants must possess full UK right to work, as visa sponsorship is not offered for this position.