IT Support Analyst

Title: IT Support Analyst

Reports to: IT Operations Manager

Location: Manchester Office, Fulltime Onsite

Contract: Permanent

Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we're creating a legacy that goes beyond business-one that's changing the world for the better.

We are seeking a proactive and technically skilled IT Support Analyst to join our IT Operations team. The successful candidate will be responsible for ensuring the smooth operation of IT systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands on troubleshooting, excellent customer service, and the ability to work effectively in a fast paced environment.

Key Accountabilities End-User Support

• Respond to Service Requests via ticketing system and escalations and provide walk up and deskside support.
• Troubleshoot and resolve day to day tickets effectively and efficiently.
• Promptly escalate and redirect issues beyond purview or expertise to next level.

Device & Equipment Management

• Responsible for installation, deployment, troubleshooting, management and support of desktops, laptops, tablets, mobile devices, software, peripherals, telephony, and various equipment in the environment.
• Responsible for onboarding new hire computer & telephone assignments and desk configuration.
• Responsible for management and maintenance of asset inventory on an ongoing basis.

Documentation & Knowledge Management

• Responsible for creation and maintenance of IT operational documents: instructions, guidelines, reference sheets, etc.

Project & Initiative Support

• Responsible for minor IT initiatives/projects and participate in major IT initiatives/projects.
• Participate, engage and contribute in scheduled IT meetings.

Vendor & External Liaison

• Liaise with hardware and software vendors (or suppliers) for contract support or warranty repairs.

What We're Looking For

To thrive in this role, you should bring:

Education and Experience

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Relevant technical certifications are preferred:
  • CompTIA A+
  • Network+
  • Microsoft Certified: Modern Desktop Administrator Associate
  • ITIL Foundation (Service Management understanding)
• Substantial work experience in IT support or a similar technical support role.
• Proven experience in a Service Desk and/or IT Operations environment.

Technical Skills

• Proficiency with Microsoft Windows 10/11, including troubleshooting, patching, and deployment.
• Hands on experience with Active Directory, Office 365, and both on premises and cloud environments.
• Familiarity with Microsoft Office suite and other client side applications.
• Understanding of IT infrastructure, networking, and telecommunication fundamentals.

Soft Skills

• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Creative problem solver with strong analytical and conflict resolution skills.
• Ability to prioritise tasks, manage time effectively, and work well under pressure.
• Self motivated with the ability to work independently or collaboratively in a team.
• Open and authentic communicator with a commitment to continuous improvement.

Additional Requirements:

• This is an office-based role requiring fixed working hours.

Why Armstrong Fluid Technology?

By joining us, you'll become part of a global community dedicated to pushing the boundaries of fluid flow technology while upholding Armstrong's commitment to sustainability. You'll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow's solutions today.