IT Support Analyst

IT Support Analyst

The MRC's Laboratory of Medical Sciences (LMS) is a scientific institute with a unique computing environment using Windows, Mac, and Linux. Supporting world class scientific research, you will be part of a team that delivers ICT services that enable pioneering science to take place. The primary function of this role is to provide computing infrastructure and scientific applications support.

If you are an experienced, highly motivated, hands-on IT professional with a drive to succeed and passion for personal development in different aspects of Computing, this is your chance to develop and deliver at the highest level. Our unique IT infrastructure will expose you to a diverse computing environment that uses large scale storage, HPC, virtualisation technologies supporting cutting-edge scientific equipment. LMS contains a diverse workforce generating a variety of eclectic requests and challenges.

Responsibilities

You will have an opportunity to support the LMS alongside a multiskilled small team of IT professionals in the LMS's Computing Facility based in the new building. You will be providing user focussed IT support, resolving incidents and fulfilling requests from the user community. You will take part in application design and development to determine client needs and ensure that product adheres to specifications and standards. You will also liaise with Imperial College London (ICL) and ICL Healthcare NHS Trust; stakeholders in the work that takes place at the LMS and shared IT resources with ICL.

Key Technical Skills

1st-2nd and some 3rd line IT support across the IT estate

Managing, monitoring, triaging, and responding to IT requests via the IT ticketing system and IT helpdesk email

Installing, troubleshooting and maintaining operating systems, software updates and releases across a Windows, Mac and Linux environment

Ability to coordinate repair of device hardware failures

Ability to set up and work with mobile devices

Support the team to deliver storage and backup solutions in line with application functionality

Understanding of High Performance Computing and compute cluster hardware

We offer a wide range of employee benefits, including access to Edenred which is a payment and discount portal, 30 days annual leave, a defined benefit pension scheme, family friendly policies, and support with CPD. For more details, visit benefits of working for UKRI.

We are committed to advancing EDI and as "Disability Confident" employers, we guarantee to interview all applicants with disabilities who meet the minimum criteria for the vacancy. Learn more about some of our workplace inclusion initiatives.

To apply, please cliick apply and upload your CV, the names and contacts of two references, along with a cover letter stating why you are applying for this post (providing evidence against the requirements of the job as per as per the Job Description and Person Specification). Please quote reference number LMS 2406.

This job does not fulfil the UK Government minimum salary criterion for obtaining sponsored migrant worker status, we will be unable to apply for sponsorship for anyone not eligible to work in the UK.

Closing date: 21 May 2024