IT Support - Manufacturing Shop Floor

Role: IT Support - Manufacturing Shop Floor
Location: Broughton, UK
Duration: Contract

Job Description:
Key responsibilities:

• Day to day incident monitoring and resolution (Service Now preferred)
• Interaction with client (IT & Business users) on functional issues
• Triaging of issues and coordination with cross functional teams for timely resolution
• Follow service management processes (eg Incident, Change, Capacity, Problem etc.)
• Maintaining agreed SLA levels and assuring Quality of delivery at all times
• Adhere to shift rotation plan and Operating model
• Interaction with SME's on functional issues
• Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area
• Tracks and report progress to stakeholders

Key skills/knowledge/experience:

• IT endpoint knowledge, applicable on production lines, plus endpoint support.
• Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch points
• Interaction with Team members for knowledge sharing, knowledge transition and issue resolution
• Stakeholder management, share regular updates and assist in preparing operational reports
• Triaging of issues and coordination with cross functional teams for timely resolution
• Follow service management processes (eg Incident, Change, Capacity, Problem etc.)
• Maintaining agreed SLA levels and assuring Quality of delivery at all times
• Adhere to shift rotation plan and Operating model
• Interaction with SME's on functional issues
• Coordinate communications between suppliers, OEM, and business stakeholders for their particular area
• Tracks and report progress to stakeholders
• Working experience in ServiceNow and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes