IT Solution Specialist (D 365)

Job Purpose:

As an IT Solution Specialist, your mission is to design, implement, and support cutting-edge solutions that redefine the way we operate. From brainstorming boardroom breakthroughs to executing logistics solutions, you'll be at the forefront of our Supply Chain domain, revolutionizing the way we analyze processes and optimize operations.

Collaboration is key in our dynamic environment. You'll work hand-in-hand with cross-functional teams, diving deep into their technology needs and emerging with innovative solutions that exceed expectations. Join us as we pioneer new technologies, primarily centered around Microsoft technologies, and set new standards of excellence in IT solutions.

Main Duties and Responsibilities:

Clearly and logically able to design supply chain solutions/framework from start to finish to solve business problems with confidence.
Work closely with technical teams, including developers and administrators, to translate functional requirements into technical solutions.
Configure applications to meet specific business needs.
Customize the system independently and consistently with the requirements expressed by the Clients.
Work collaboratively with cross-functional and international teams to integrate the applications with existing systems and processes.
Create and maintain documentation for configurations, processes, and user guides.
Define test scenarios and validate that configured solutions meet the specified requirements.
Conduct training sessions and workshops to educate users on applications and promote adoption across the organization.
Provide technical support and troubleshooting for the applications, ensuring system stability and performance.
Stay updated on the latest trends and advancements in Microsoft technologies, recommending and implementing improvements to enhance productivity and efficiency.
Able to think holistically about project goals to design a working bespoke solution

Required qualifications:
Experience in designing and implementing IT solutions, including customization and configuration.
Good understanding of supply chain processes.
Ability and desire to work in a fast-paced, dynamic environment.
Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Flexible within business hours and ability to work under pressure.
Logical thinking and detailed problem-solving ability.
Excellent organizational skills with the ability to work independently and manage multiple projects simultaneously.
2+ years' experience using ERP, CRM, WMS, TMS systems.
Familiarity with healthcare and logistics industry-specific regulations and compliance requirements.

Desired qualifications:
Preferable experience with Microsoft Dynamics 365 Finance & Supply Chain Management, Microsoft Dynamics 365 CRM, SharePoint, Power Platform, and other related Microsoft technologies.
Preferable knowledge of test management, non-functional testing, and automated testing.
Experience with cloud technologies is a plus.
Relevant Microsoft certifications (eg, Microsoft Certified: MB-300: Microsoft Dynamics 365 Finance and Operations Core, MB-310: Microsoft Dynamics 365 Supply Chain Management, Dynamics 365, Microsoft Certified: Power Platform, etc.) is a plus.
Eager to learn and build skills.
Ability to understand/dissect organizational culture and tailor communication and processes to successfully navigate the same.
Time Management, Organization, Execution, Written, Verbal and Communication Skills
Experience with Agile and Scrum methodologies.