IT Service Manager (DORA - Governance - third-party risk controls)

Note

• Candidates should be based in Belgium, France, The Netherland or the UK
• The client will accept UK based candidates if they use an accredited umbrella company for this assignment
• 8 days a month on site is mandatory (minimum 4 days in Brussels, the other 4 days could be in another client's location but preferably Brussels).

Required Qualifications:

• 10+ years of experience in IT services Outsourcing, Vendor Management, Procurement or IT Service Management, in a cross-cultural environment
• Deep understanding of governance frameworks and third-party risk controls
• Experience with Agile operating models and Agile KPIs frameworks
• Strong stakeholder management & communication skills
• Ability to interact with C-level and below, with IT and non-IT
• Problem solving skills and make-things-happen mindset
• Collaborative spirit & positive mindset
• Analytical and critical thinking skills to analyse complex problems, come up with practical solutions and implement projects
• A flexible attitude and ability to manage changes, in a transforming & demanding environment
• Ability to act autonomously, in a self-organised & timely manner, reassessing priorities when required
• A consulting mindset, to act as a trusted advisor
• Excellent communication and presentation skills in English

The Role: In the context of the deployment of DORA regulations within the SPVM we would like you to:

• Contribute to review our policies and procedures to integrate DORA regulation in a spirit of service excellence,
• Raise awareness on the existing and the newly deployed policies and procedures with IT and non-IT stakeholders,
• Manage partnership and relations within SPVM and with IT and Business, from middle-managers to executives,
• Execute the existing and new SPVM procedures which implies interview of IT stakeholders and report the collected data,
• Collect data & report to assess criticality of suppliers,
• Collect data & feed the register of information related to ICT suppliers,
• Contribute to develop the SPVM-Service Catalogue,
• Contribute to provide and review requirements to develop our tooling in O365 and ServiceNow,
• Support the SPVM transformation, which encompass implementation of Agile principles and tools.