IT Service Manager

Location: London Salary: GBP 75000 Posted Date: 08 Jan 2026 Closing Date: 25 Jan 2026

Join Elexon and help shape the future of energy services.
We're looking for an experienced IT Service Manager to join our Service Management team. In this pivotal role, you'll manage the integration of services from multiple suppliers into a seamless delivery model, ensuring performance, governance, and continuous improvement across our IT landscape.

What you'll do:

Own the performance of IT services and keep everything running smoothly

Manage relationships with suppliers and internal teams

Lead major incident management and drive continuous improvement

Ensure governance, compliance, and risk management are always on point

What you'll bring:

Solid IT Service Management experience in a multi-vendor environment

Strong ITIL knowledge and hands-on experience with ITSM tools (e.g., ServiceNow)

Great communicator, problem solver, and calm under pressure

What's in it for you:

Up to £75,000 salary

Excellent benefits including bonus, private medical insurance and generous pension scheme

The opportunity to work within a thriving organisation which can support your growth and development

We operate a hybrid working approach with 2 days in our London office

Our culture

We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!

At Elexon, we want to:

Provide true equality of opportunity

Attract and retain diverse talent

Listen to all voices

Be representative of the communities we work in

Be a role model for Diversity and Inclusion in the industry

Elexon together, embracing differences, listening to all voices

Ready to make an impact? Join us and help shape the future of energy services.

Apply Now

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