IT Service Manager

Your new company

Defence Organisation

Your new role

IT Service Manager

What you'll need to succeed

Active Security Clearance needed from the start

• The post holder will typically have recent varied professional experience in an IT Service Management role, gained over 7 years or more. This would include knowledge and experience of working with Incident Management, Configuration Management, Problem Management, Change Management, and Service Transition and Continuous Service Improvement.
• The post holder will have expert knowledge in Service Management across large and complex technology estates working with enterprise-level services, understanding the complexity of the technology estate and the dependencies of individual services on others.
• Proven relevant work experience in a Service Management role, negotiating SLAs with customers, monitoring SLAs, conducting Service reviews with Service owners, and putting in place corrective actions if SLAs are not met.
• The post holder must have a proven track record of working with Industry Standard service management tools, updating service methods to improve overall efficiency.

• ITIL v4 qualified
• ITIL V4 Practitioner: Service Level Management - Desirable

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.