IT Service Management Lead - Hybrid, Drive SLAs & Automation

A leading nutrition company located in Dublin is seeking a Service Management Lead to oversee IT Service Management and Service Desk processes. This role requires defining strategies and policies to improve service delivery and manage strategic partnerships. The ideal candidate will have over 7 years of experience in IT Service Management, strong leadership skills, and extensive knowledge of ITSM tools. The position offers a competitive compensation package and hybrid working options.