IT Service Desk Administrator (Level 1)

New Job!

My client in the manufacturing sector is looking to hire an IT Service Desk Administrator (Level 1) to join their team on a contract basis.

This role is hybrid based - 3 days onsite/2 days work from home, Athlone, Co. Westmeath. This is a 6 month contract job.

Key duties & responsibilities:

• Provide first-level IT support using Helix ITSM to log, track, and resolve incidents.
• Assess, prioritise requests, troubleshoot issues, and escalate where necessary.
• Handle critical incidents in line with business impact and SLA requirements.
• Installation, configuration and maintenance of hardware, software and MS Office applications.
• Manage user accounts and application administration in line with IT controls.
• Support audit reporting & contribute to IT projects.
• Collaborate with global IT teams.
• Duties as required by management.

What are we looking for?

• 3+ years' experience in IT support/service operations.
• Customer-focused with call centre experience preferred.
• Experience troubleshooting with Azure or/and MS Office365.
• Strong knowledge of MS Office and Active Directory.
• Experience with ITSM tools, remote support tools, and ideally SAP.
• Experience of prioritising workload and ability to work on own initiative.
• Good judgment and problem-solving ability.
• Flexible & willing to travel.