IT Service Delivery Manager - PIM

IT Service Delivery Manager - PIM page is loaded IT Service Delivery Manager - PIMlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR2136We have an exciting opportunity for an IT Service Delivery Manager to join the IT Operations and Services team on a permanent basis, based in our London office (hybrid working). Who we are Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page The role The IT Service Delivery Manager will ensure the seamless technical delivery of day-to-day operations for the Railpen Fund and Investment Management business. This includes overseeing the delivery of IT services to support the Railpen Fund and investment management business, whilst ensuring high availability, performance, and reliability of IT systems and infrastructure. Reporting to the IT Operations Business, this role requires close collaboration with all FIM Business leads to guarantee optimal performance and service delivery and encourage the development of IT service delivery strategies and best practice.This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK. The person We are looking for someone with proven experience in service delivery management, preferably within the financial sector. You will have experience with ITIL or other IT service management frameworks and ideally have a good understanding of investment management and fund operations, however this isn't essential. This role will manage and communicate with technical teams to ensure issues are promptly resolved to minimise disruption to business operations, therefore a technical understanding would be a distinct advantage.We are looking for someone with a passion for customer service and who has exceptional communication and collaboration skills at all levels including business leads. The ability to be professional, calm and diplomatic at all times is key to allow you to establish meaningful relationships and have the credibility and confidence to respectfully negotiate and influence to achieve necessary outcomes. The Ability to manage multiple priorities and deliver results under pressure is key, as is having excellent problem-solving skills and ability to manage complex issues.Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They're what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of 'fair challenge', align to the best interests of our members. What we can offer you Rewarding you A competitive salary 28 days annual leave plus bank holidays Generous annual bonus plan We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay 4x Life Assurance cover Colleague referral schemeHeath & Wellbeing Employee assistance programme Heath cash plan Eye care vouchers Flu vaccinationLifestyle We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave Buy and sell holidays Give as you earn scheme Paid volunteering days Flexible half days leave Electric vehicle leasing Cycle to work scheme Next Steps Please apply for the apply button or visit by 5pm on Friday 12th September 2025. Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life