IT Service Analyst

Job Title: IT Service Analyst - Second Line Support
Location: Hybrid - Harrogate (main office), with regular travel to Leeds and Burnley
Salary: Up to £30,000 + training & development

Why Apply?

Looking for a fast-paced, hands-on IT support role where no two days are the same? This permanent opportunity with a market leading organisation, who are highly respected in their field, offers a hybrid working pattern, exceptional development opportunities, and the chance to play a key role across the Yorkshire/Lancashire area. Ideal for someone proactive, reliable, and ready to take ownership of their work.

IT Service Analyst Responsibilities

• Provide second-line IT support across multiple UK sites (Harrogate, Leeds, Burnley)
• Build, configure, and troubleshoot laptops and desktops
• Deliver desk-side support and respond to technical incidents and service requests
• Support users with Microsoft 365, Windows 10/11, and standard software packages
• Collaborate with wider IT team to escalate and resolve complex issues
• Maintain documentation and support logs in line with ITIL standards
• Travel between sites as needed to support onsite users
  
  

IT Service Analyst Requirements

• Proven second-line support experience within a multi-site environment
• Strong knowledge of Microsoft products (including Active Directory and Microsoft 365)
• Excellent troubleshooting and problem-solving skills
• Ability to work independently with a proactive, can-do attitude
• Strong communication skills and customer-first mindset
• Full UK driving licence and access to a vehicle (for the first three months - company car provided thereafter)
• Comfortable with regular travel and flexible working
  
  

What's in it for me?

• Salary up to £30,000 per annum
• Hybrid working with regular travel - no two days are the same
• Comprehensive training and ongoing development opportunities
• Company car after initial 3-month period
• A supportive working environment with a trusted and approachable manager
• Chance to build a long-term career in a vital and growing sector

Whether you're looking for a full-time IT support role in Yorkshire, seeking the next step in your second-line support career, or exploring opportunities in environmental consultancy IT jobs, this role offers a compelling next move.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.