IT Operations Technician

The CompanyNigel Wright are delighted to be working exclusively with Castles and Coast Housing Association in their search for an IT Operations Technician. The role can be based either at their Carlisle or Newcastle Upon Tyne office. The RoleReporting into the IT Manager you will be expected to monitor and maintain the systems and networks of the company, configuring, installing, and supporting all IT systems, and diagnosing hardware and software faults. Other key responsibilities include:

• Prioritise and coordinate incoming requests to the Service Desk to ensure effective resolution of end user issues
• Optimise and adhere to request handling and Service Desk escalation policies and procedures
• Coordinate and/or perform hands on fixes at desktop level, including installing and upgrading software, installing hardware and configuring systems and applications
• Set up new users accounts and profiles and deal with password issues
• Maintain records/logs of repairs and fixes and maintenance schedule

The RequirementsThis is a fantastic opportunity to work within a great team and for a business who do great things for the communities they serve. Key requirements include:

• Previous experience within an IT Operations Support role
• Knowledge and experience of IT Service Desk tools
• Experience of liaising with third party suppliers to resolve issues
• Understanding of how to identify security threats/breaches
• Basic administration of Microsoft Active Directory, Sharepoint, Exchange Server and Office 365