IT Lead

About Lendable

Lendable is on a mission to make consumer finance amazing: faster, cheaper, and friendlier. We're building one of the world's leading fintech companies and are off to a strong start:

• One of the UK's newest unicorns with a team of just over 600 people

• Among the fastest-growing tech companies in the UK

• Profitable since 2017

• Backed by top investors including Balderton Capital and Goldman Sachs

• Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

So far, we've rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers' hands in minutes instead of days.

We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

Join us if you want to

1. Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1

2. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo

3. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting

Who are you

A proactive IT Lead who thrives on developing and scaling high-performing support teams. You'll be responsible for the operational effectiveness of our IT function, guiding IT Engineers to provide best-in-class service in a fast-paced environment.

You're passionate about empowering teams, solving complex challenges, and continuously innovating to improve business outcomes. As a technical leader, you excel at both hands-on technical work and guiding your team. You have a talent for motivating people to produce high-quality work and you cultivate a collaborative and inclusive team environment.

You are a pivotal force in shaping Lendable's IT strategy, ensuring our technology supports rapid growth and delivers industry-leading user experiences.

What's the job

• Support the Head of IT to technically lead the IT team, overseeing day-to-day operations, workload distribution, and performance

• Support the strategic direction for IT, aligning team objectives to business needs and company growth goals

• Act as an escalation point for complex technical issues, ensuring prompt resolution and maintaining excellent user satisfaction

• Ensure consistent, compliant support for Windows, MacOS, and Linux platforms as well as mobile devices and office equipment

• Develop and implement IT standards, knowledge base articles, and training resources

• Drive continuous improvement of IT workflows, through automation, scripting, and process optimisation

• Oversee onboarding and offboarding processes for new joiners across multiple UK and international locations

• Collaborate with IT, Security, and Engineering counterparts to maintain high levels of uptime, reliability, and data protection

• Select, configure, and manage ITSM/ticketing systems and ensure accurate reporting on support metrics

• Facilitate professional development for team members, including training, coaching, and performance reviews

• Support office and remote working technology needs and encourage a culture of innovation and accountability

What we're looking for

• Minimum of 5+ years in IT Support/IT Systems/Service Desk environments

• Demonstrated experience with MDM platforms such as Jumpcloud, Jamf, or Kandji

• Knowledge of cloud platforms such as AWS and Google Cloud

• Proven leadership and coaching abilities, with a track record of building high-performing, inclusive teams

• Experience implementing and optimising ITSM systems (e.g. Zendesk, Jira, Freshdesk) within scaling organisations

• Advanced troubleshooting skills with computers (especially MacOS), mobile devices, and other peripherals

• Strong communication and stakeholder management skills

• Familiarity with scripting languages (e.g. Bash, PowerShell) for automation and process improvement

• Understanding of security protocols and strategies for threat mitigation

Nice to haves

• Some experience in managing or leading teams

• Direct experience scaling IT functions in high-growth tech environments

• Industry experience in fintech or financial services is a plus

• Experience with network management and troubleshooting

• Willingness to travel to office locations in Kent and London as needed

Interview process

• A quick phone call with one of the team

• Onsite or Video Interview

• Technical Interview

• Meet the team you'll work with daily

• Meet a member of the senior tech leadership.

Check out our

We also have an engineering blog where we have written in more detail about how we work in the engineering team.

Life at Lendable

• The opportunity to scale up one of the world's most successful fintech companies

• Best-in-class compensation, including equity.

• You can work from home every Monday and Friday if you wish - on the other days, those based in the UK come together IRL at our Shoreditch office in Londonto be together, build and exchange ideas.

• Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday.

• We care for our Lendies' well-being both physically and mentally, so we offer coverage when it comes to private health insurance

• We're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London

Check out our blog!