IT Infrastructure Manager

Employment Type -Full Time - PermanentSalary -Up to £65,000 per annumHours Per Week -37.5The IT Infrastructure Manager is responsible for overseeing the organisation's IT infrastructure, ensuring all systems, networks, and cloud services are running efficiently and securely. The role involves managing the day-to-day infrastructure, leading a team of technical experts, ensuring uptime and performance, and driving infrastructure projects. This position requires strong leadership skills, the ability to collaborate with other business and IT teams, and a commitment to delivering excellent service levels to the organisation. Key Responsibilities: Infrastructure Operations Manage the daily operations of IT infrastructure including servers, storage, networks, and cloud environments. Ensure uptime, availability and performance of IT systems through proactive monitoring and maintenance. Oversee disaster recovery and backup processes to ensure business continuity.Team Leadership Lead, mentor and manage the Infrastructure team. Assign tasks, manage workloads and ensure team members meet performance expectations. Facilitate professional development and skills training for the team.Process Management Implement and optimise ITIL-based processes for incident, problem and change management. Drive process improvements to increase operational efficiency and reduce incidents. Ensure service level agreements (SLAs) are met or exceeded.Project Management Plan and manage infrastructure projects such as upgrades, migrations and deployments. Define project scope, timelines and budgets, ensuring projects are delivered on time and within budget. Coordinate with vendors and service providers for procurement and support.Security & Compliance Collaborate with IT Compliance to ensure infrastructure is secure and compliant with industry regulations. Manage regular security audits, patch management and vulnerability assessments in accordance with the Vulnerability Management framework.Stakeholder Management Develop and maintain strong relationships with key stakeholders across the organisation. Liaise with suppliers and service providers to ensure effective collaboration and service delivery. Act as the primary escalation point for infrastructure-related issues, ensuring timely resolutions.Efficiency & Reporting Drive initiatives to improve operational efficiencies within the Infrastructure team. Prepare and present monthly reports on infrastructure performance, project status and service metrics to management. Required Skills/Experience: 5+ years of experience in IT Infrastructure Management or similar roles. Bachelor's degree in IT, Computer Science, or related field. OR equivalent experience. Desirable certifications:1. ITIL V4 Foundation or higher.2. Project Management Professional (PMP)3. Certified Information Systems Security Professional (CISSP) Proven experience leading and managing technical teams. Strong knowledge of networking, servers, storage, and virtualisation technologies. Familiarity with cloud platforms (Azure, AWS) and infrastructure monitoring tools. Our Benefits: Hybrid working - 2 days in the office and 3 days working from home 25 days annual leave, rising to 27 days over 2 years' service and 30 days after 5 years' service. Plus bank holidays! Discretionary annual bonus Pension scheme - 5% employee, 6% employer Flexible working - we will always consider applications for those who require less than the advertised hours Flexi-time Healthcare Cash Plan - claim cashback on a variety of everyday healthcare costs Electric vehicle - salary sacrifice scheme 100's of exclusive retailer discounts Professional wellbeing, health & fitness app - Wrkit Enhanced parental leave, including time off for IVF appointments Religious bank holidays - if you don't celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year. Life Assurance - 4 times your salary 25% Car Insurance Discount 20% Travel Insurance Discount Cycle to Work Scheme Employee Referral Scheme Community support day Christmas and Summer partiesWorking at SBGAt Somerset Bridge Group we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policy holders.We are very proud to have been awarded a Silver Accreditation from Investors in People! We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.Equal Opportunity EmployerSomerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.Location -BristolVavista cares about your wellbeing by offering a range of insurance products that all include exclusive healthcare benefits. SBG Privacy Preference Center Manage Consent PreferencesAlways Active