IT Infrastructure & Security Manager

IT Infrastructure & Security Manager

UK Milton Keynes - Hybrid

Up to £70,000 DOE

An IT Infrastructure & Security Manager is required to join a market-leading hospitality company with multiple sites across the UK. To be a key part of shaping the future of the business, ensuring continuous investments in security, stability, and scalable technologies. We are looking for a passionate IT Infrastructure Manager/Lead to strategically lead a small dynamic team in developing, optimising, and securing technology solutions across all sites within the business. Ensuring high standards of performance, customer service, and security by overseeing infrastructure architecture, managing internal and external stakeholders, maintaining service levels, and driving continuous improvement, focusing on IT and Cybersecurity best practices.

The Role

As an Infrastructure & Security Manager, you will be responsible for optimising the IT Infrastructure and security architecture across all sites, with a focus on end-user computing and Microsoft 365 technology stack. Driving IT customer service and continuous improvement initiatives while ensuring a 'security-by-design' approach to maintaining hardware, software, and network security measures. You will be leading the internal infrastructure team, managing external third-party suppliers, and maintaining documented technical support procedures for key IT systems.

Some of what you will be doing:

• Strategically developing, optimising, and supporting IT infrastructure and security architecture
• Leading the internal infrastructure team, providing guidance, coaching, and management
• Collaborating with stakeholders including project teams, service desk, operations teams, and external partners
• Managing key external infrastructure 3rd parties and suppliers, ensuring performance and service levels
• Implementing a 'security-by-design' approach to maintain hardware, software, and network security measures
• Ensuring IT infrastructure stability, uptime, and performance, meeting agreed KPIs
• Managing Opex and Capex budgets for defined infrastructure services and solutions
• Prioritising and managing multiple streams of work, both independently and as part of a team
• Driving IT customer service and continuous improvement initiatives
• Maintaining documented technical support procedures for all key IT systems
• Manage assigned tickets, resolutions, and problem management, providing 3rd line technical support
• Working with service delivery teams to maintain SLAs and supportability for defined IT services
• Providing expertise in IT and Cybersecurity, ensuring compliance with relevant standards

Ideally, your skills and experience will include:

• Excellent team and line management, able to lead dynamic and delivery-focused teams
• Strong technical knowledge across IT Infrastructure technologies including WAN/LAN/WLAN, cloud services (Azure/AWS), domain services, servers, endpoint management, and endpoint protection
• Microsoft 365 technology stack, including Apps and Collaboration tools
• Supplier management, including account, performance, and service management
• IT and Cybersecurity principles, processes, and compliance standards - ISO27001/Cyber Essentials+/CISSP
• (Desirable) - Retail/Hospitality technology, POS/CRM/ERP