IT Infrastructure & Helpdesk Manager

IT Infrastructure & Helpdesk Manager

Hybrid - up to 2 days WFH
Permanent | 60k to 65k + bonus + benefits

This is a great opportunity to take on a hands on leadership role within a growing, international organisation that's investing heavily in its people and technology. You'll be joining a business that's been expanding globally, with new locations launched across Europe and Asia in the last two years - and plenty more on the horizon.

The Role

You'll lead a small but capable IT Support and Infrastructure team covering the UK and a handful of international sites. It's a mix of management and technical work; roughly one third people leadership and two thirds hands on support and projects.

You'll take charge of day to day IT operations across the business: managing escalations, improving processes, and making sure the team deliver a high quality service. You'll also get involved in infrastructure work; patching, firmware updates, vendor management, and supporting systems across Windows, Linux, VMware, and Cisco environments.

The organisation runs a mix of on prem and cloud technology, with an emphasis on security, reliability, and regulatory compliance. You'll be part of a collaborative, knowledgeable team, with strong leadership and the chance to make meaningful improvements to how IT operates.

What You'll Be Doing

• Lead and support a small IT team - coaching, appraisals, and development.
• Manage helpdesk performance and escalate complex technical issues.
• Oversee infrastructure operations (Servers, networks, patch management, firmware).
• Support sites in the UK and internationally (Paris, Malta, Hong Kong).
• Work closely with vendors on renewals and support contracts.
• Take part in on call support (rotational, optional).
• Champion best practice in security, documentation, and service delivery.

About You

You'll have proven experience leading IT support or infrastructure teams in a busy environment balancing people management with technical delivery. You're hands on, approachable, and comfortable getting involved in the detail when needed.

Technical knowledge in areas like Windows Server, Linux, Cisco networking, VMware, Active Directory, and Office 365 would all be useful. You'll also need solid communication skills and the confidence to engage with stakeholders across the business.

Financial services experience isn't essential, but comfort working in a regulated, process driven environment will definitely help.

The Details

• Hybrid working up to 2 days a week from home
• Core hours 8am to 6pm
• Great benefits: generous pension, annual bonus, private healthcare, increased holiday with service, and more
• Full background checks (credit & DBS) required due to privileged access

If you're interested in hearing more, please apply online or contact Stuart Manderson at Cathcart Technology for an informal chat.