IT Business Analyst (Remote)

Business Unit: Professional Services

Reporting To: Head of Professional Services

Location: Panaji, Goa

Job Type: Work from office

About Client:

They are a leading technology provider in the travel industry with over 25 years of experience, delivering cutting-edge solutions to tour and rail operators worldwide. With a team of 500+ travel tech experts, they tackle complex technological challenges, ensuring seamless operations for businesses. Their solutions are trusted by 10,000+ travel professionals daily, offering a richer, more comprehensive, and customer-centric approach compared to others in the market.

Duties and Responsibilities:

1. Engaging with clients to gather, understand, and transmit the business requirements for the project, and translate these into functional specifications and detailed test plans.
2. Creating BRDs, FRDs, and user stories.
3. Analyse and document business processes.
4. Document workflows and results of business analysis and obtain sign-off from client on the specifications.
5. Provide the link between the customer, development team, and any third party regarding software functionality, throughout the development lifecycle.
6. Day-to-day management of change requests in relation to the project plans to ensure agreed deadlines are met.
7. Produce weekly reports for the project manager showing progress against outstanding milestones, status, resource requirements, issues, risks, and dependencies.
8. Design and develop solutions aligned to business objectives.

Skills Required:

1. Should be well versed in the Travel Industry and Domain.
2. Demonstrable evidence of analysing and documenting complex business processes.
3. Demonstrable experience writing requirements specifications for Information Systems.
4. A proven track record in Software Development.
5. End-to-end experience of the project lifecycle.
6. Experience in Agile.
7. Proven experience interacting directly with end users - customer-facing role.
8. Experience in working on system integrations via API.
9. Excellent written and verbal communication and interpersonal skills.
10. Willingness to travel to ODL client sites as required.
11. Desire and willingness to travel to client sites to conduct training workshops.

Experience Required:

3-5 years of relevant experience in IT Business Analysis

Educational Qualifications:

1. Graduate in relevant IT field
2. Preferable in Software Engineering