IT Asset & Service Assistant

Job Description

IT Asset & Service Assistant

Position Description - At CGI, we partner with the UK's Defence sector to deliver mission critical digital and logistics capabilities that strengthen national security and operational excellence. In this role, you'll play a key part in shaping service performance, logistics management, and secure asset control, ensuring seamless service delivery across complex Defence programmes. You'll have the opportunity to take ownership of key processes, drive innovation in service management, and work in a collaborative environment where your ideas make a measurable impact on client success and future defence capability.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK "Best Employer" by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, a share scheme (3.5 % + 3.5 % matching) and we are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces. We are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position is based out of our Reading office full time.

Key Responsibilities

• Produce and maintain monthly KPI and quarterly Logistic Support reports to demonstrate operational performance.
• Manage the Weekly Change Management Control Board (CMCB) release schedule and approve fast track CMCB submissions.
• Oversee the Integrated Logistics Support (ILS) document set, ensuring it remains accurate and compliant.
• Assist with maintenance of secure asset registers, mustering activities, and onboarding/off boarding processes.
• Attend key Defence meetings, producing high quality minutes and ensuring timely follow up on actions.
• Support auditing of access lists and compliance with security and asset management procedures.

Qualifications

To succeed in this role, you'll bring strong organisational, reporting, and coordination skills, along with a good understanding of service management principles within a secure or Defence related environment. You'll thrive in a structured yet collaborative setting, managing multiple priorities with accuracy and professionalism.

Required Skills

• Experience in Service Delivery, PMO, or Cyber related roles.
• Strong knowledge of service reporting, change management, or asset control processes.
• Excellent communication and stakeholder engagement skills.
• Proficiency in using reporting tools and Microsoft Office suite.
• Ability to manage documentation and compliance within a secure or regulated environment.
• Eligibility for UK Security Clearance (SC) or existing clearance preferred.

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About CGI

Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. You will reach your full potential because We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships while accessing global capabilities. You'll shape your career by joining a company built to grow and last, supported by leaders who care about your health and well being.

If you want to be part of one of the largest IT and business consulting services firms in the world, come join our team.

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