IT Application Analyst

• Offers opportunities for personal and professional growth.
• Apply and utilise your knowledge and skills of technology

About Our Client

A global market leader and manufacturer of water delivery, control, and optimisation systems for modern built environment.

Job Description

• Provide training and support to end-users to facilitate the adoption of new systems and processes.
• Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with business requirements.
• Identify opportunities to gain efficiency's, automate, and improve system performance.
• Ensure all incidents, requests and problems are managed consistently and resolved within the agreed SLAs.
• Conduct post-incident problem analysis and development to eliminate repeat problems.
• Ensure delivery meets quality and committed schedule requirements.
• Maintain and follow the allocated schedule of required system updates and time-critical jobs.
• Test fixes and perform post-resolution follow-ups to ensure problems are adequately resolved.
• Maintain and enhance the performance of all new and existing software and applications across the company through problem resolution.
• Support with contract management and systems migration.
• Support with project implementations.

The Successful Applicant

• Excellent troubleshooting and problem solving skills.
• Strong communication and interpersonal skills, with an ability to communicate effectively and professionally.
• Strong attention to detail.
• Willingness to learn new technologies and maintain industry knowledge.
• Ability to multi-task competing responsibilities.
• Good time and resource management skills.
• Ideally 3+ years of relevant experience in business / IT application analysis, information services, customer service, or a similar field.

What's on Offer

• 25 days holiday
• Flexible holiday buy/sell scheme
• Recognition and reward scheme
• Internal and external learning and development
• On site Café (West Drayton site)
• Employee Assistance Programme
• Cycle to Work & Tech Scheme
• Enhanced Maternity & Partner leave