IT and Learning Support Officer LBHF624251

IT and Learning Support Officer LBHF624251

Salary range: £37,509 - £38,637 pro rata, per annum (actual salary £18,754 - £19,318 per annum)

Work location: Macbeth Street, London, W6 9JJ

Hours per week: 18

Contract type: Temporary up to 12 months

Vetting requirements: Enhanced DBS Check

Closing date: 12 July 2026

Contact details: Kathy McCarthy, Staff Services Manager via email on

About the role

At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Economy department, we aim to be efficient in everything that we do. We believe our residents deserve a place that is safe, clean and green, with high quality services they can rely on.

Are you passionate about technology and education? Do you enjoy helping others navigate digital systems and thrive in a dynamic learning environment? If so, we want to hear from you!

We're looking for an IT and Learning Support Officer to provide essential support across our Adult Learning & Skills Service. This is a varied and rewarding role where you'll be at the heart of our digital and administrative operations, supporting both staff and learners.

What you'll be doing

• Input and maintain course data on our EBS system
• Provide admin support for accredited courses and learner interviews
• Conduct learner progression and destination surveys
• Maintain IT equipment and troubleshoot issues
• Deliver IT training and create user guides for staff
• Support online learning platforms and digital compliance
• Assist with enrolment, marketing events, and general admin

What we're looking for

• Level 3 qualification (or higher) in IT/Digital Skills or related field
• Strong IT and troubleshooting skills, ideally with EBS or similar systems
• Excellent communication and organisational abilities
• Experience in adult education (desirable)
• A proactive team player with great customer service skills
• Awareness of data protection and digital security

Commitment to equality and diversity

We are committed to safeguarding and promoting the welfare of children, young people and adults. All sections of the population will have equitable access to jobs. We do not discriminate on the basis of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

Other details

Flexible working arrangements are available.