IT & Compliance Specialist

IT & Compliance Specialist

Permanent, Full-Time

Fully Remote - Occasional site travel to Doncaster

£50,000 - £52,000

Small to medium size business

ASAP Start - 2 stage interview process!

This is an exciting multi-faceted opportunity for an IT & Compliance specialist to join our privately owned, fast paced automotive client. In your role you'll play a part in keeping some of the UK's biggest brands on the road, responsible for delivering an efficient and professional service to all customers, IT governance and ISO27001 compliance. You'll be working within a small, fast-paced IT department, working with technology partners and supporting colleagues and across their workshop estate.

Key Responsibilities

• Implement and maintain ISMS
• Develop and maintain operational documentation, workflows, and service delivery metrics.
• Lead the organization's ISO27001 compliance program, including policy development, risk assessments, internal audits, and remediation planning.
• Act as the primary liaison for external auditors and regulatory bodies.
• Champion a culture of security and compliance across the business.
• Triage support tickets, answer user phone calls/queries, and work on them through to resolution. Including on site customer support centre and remote locations.
• Manage relationships with third-party IT service providers and technology vendors.
• Identify opportunities to improve customer experience.
• Build and configure new hardware including Servers, PC's, Laptops and Tablets. Install and upgrade associated software.
• Ensure IT asset management system is accurate.
• Ability for occasional travel to remote locations for implementations and to resolve issues onsite.
• Co-ordinate IT activities relating to Workshop implementations and de-commissions
• Server administration including Windows Server activities, Active Directory, File and Print services, shares and Group Policies.
• Respond to alerts from our monitoring system to provide Pro-Active maintenance, resulting in less outages and downtime for our customers.

Skills & Experience Required

• Experience of ISO27001 is essential.
• Previously implemented and maintained an ISMS
• Experience of ITIL governance processes and CABs.
• Small business mindset used to wearing multiple hats.
• Experience using Microsoft Server and Desktop operating systems.
• Demonstrate a good level of troubleshooting and show the ability to diagnose and resolve potentially complex issues through to their resolution.
• Experience of cyber security technologies and policies.
• Working knowledge/experience of M365 administration and Azure Entra.
• PC, laptop and tablet set-up and configuration.
• Experience of network configuration and protocols.
• Excellent and friendly attitude when dealing with users/customers both on the phone and in person, as well as the ability to explain potentially complicated issues in a way users/customers can understand.
• Experience of using Freshdesk or similar ITSM product to manage issue resolution and service requests.
• Ideally have 2+ years previous experience in a similar role.
• Full Driving Licence, Ability to travel in the UK as required.

IT & Compliance Specialst