IT & AV Associate

The Conduit is a London-based members club and home for people passionate about achieving positive social, environmental and economic change. Our community comprised of changemakers across business, philanthropy, government and civil society shares a belief that the world's most pressing problems are better understood as opportunities waiting for entrepreneurial solutions. From our vibrant club in Covent Garden, we curate catalytic events, publish bold ideas, and spark the collaborations that turn ambition into impact. We don't just host conversations-we help make change happen.

Role Summary

The IT & AV Associate ensures the smooth delivery of all technical services within The Conduit, supporting both daily operations and event execution. This hands-on role covers IT infrastructure and upkeep, AV setup for meetings and performances, and acts as the first line responsive support to staff and members.

Working closely with external providers and internal teams, the associate helps maintain reliable equipment, supports live events, and ensures a high standard of service across the club. A calm, collaborative, and service-oriented approach is essential in this dynamic hospitality environment.

Responsibilities & Key Duties:

IT Infrastructure Oversight:

Ensure that the club's IT, AV, and operational infrastructure runs smoothly day to day, supporting both member experience and staff efficiency.

Assist with network, hardware, and software management with support from our external suppliers. Keep core systems (Wi-Fi, AV equipment, security tech, etc.) in good working order.

Raise and follow up on any issues or service gaps, working collaboratively to find practical solutions that minimise disruption.

Support preparations for any refurbishments, upgrades, or new installations by coordinating access, timelines, and impact on club operations.

Support onboarding/offboarding of staff including hardware setup and account provisioning

Meeting Room & Conference Support:

Set up and support AV for internal and member meetings, talks, and hybrid events

Configure and troubleshoot video conferencing platforms (e.g., Zoom, Teams)

Ensure seamless operation of screens, cameras, microphones, and speakers in meeting rooms

Provide on-demand support during live sessions to ensure professional-quality delivery

Liaise with speakers and presenters to test and optimize setups ahead of events

Live Music & Performance Event Support:

Provide full AV and sound engineering support for live music events, DJs, and performances

Set up and manage PA systems, microphones, monitors, mixing desks, and backline

Conduct sound checks and live mixing for Front of House (FOH) and stage monitoring

Coordinate with performers and event producers to meet technical and timing needs

Ensure safe handling and regular maintenance of music and stage equipment

Planning & Resource Management:

Maintain an inventory of all IT and AV equipment, coordinate repairs, replacements, and upgrades in line with operational needs and budget.

Develop and maintain a proactive maintenance and lifecycle plan for all technical assets.

Support the planning and delivery of technical requirements for high-profile or complex club events.

IT Strategy and Governance:

Support and uphold IT governance policies within the club, ensuring local practices align with organisational standards.

Support compliance with internal protocols and relevant regulations by maintaining accurate documentation and secure systems usage.

Conduct periodic checks and informal audits of IT and AV systems to identify areas for improvement, mitigate risks, and ensure operational readiness.

Collaborate with central IT teams or external providers (e.g. Shard) to apply best practices in cybersecurity, data protection, and system management at the club level

Communication and Collaboration Skills Required

Confident and Professional Communicator: able to engage effectively with members, guests, and staff while clearly explaining technical issues in simple terms and ensuring a seamless AV or event experience

Cross-Functional Collaboration: Comfortable working with multiple stakeholders, including, service providers (e.g. Shard), club operations, event producers, and performers.

Proactive and adaptable in high-pressure environments, skilled at identifying and resolving issues quickly with minimal disruption, and maintaining calm, clear communication during live events or hybrid meetings."

Detail-Oriented Reporting: Comfortable creating and maintaining documentation, logs, and status updates to support compliance, performance tracking, and handovers.

Desirable Skills & Experience

Essential:

3-5 years' experience in an IT or AV support role, ideally in a hospitality, or events-based setting

Strong working knowledge of AV systems (PA, microphones, mixers, projectors, speakers, etc.) and live sound engineering

Experience supporting meeting rooms, hybrid events, or live talks using platforms like Zoom or Microsoft Teams

Solid understanding of IT basics: network troubleshooting, hardware setup, Windows/Mac support, user access provisioning

Comfortable working independently and responding to time-sensitive technical issues during live events

Desirable:

Experience working in a private members' club, events venue, hotel, or similar high-service environment

Familiarity with systems used in hospitality operations (e.g. POS, member platforms, booking tools)

AV or IT certifications (e.g. CTS, CompTIA A+, Microsoft Certified, etc.)

Awareness of cybersecurity principles and data protection best practices

Basic project coordination skills to support refurbishments, equipment upgrades, or system rollouts

A proactive, flexible mindset with the ability to switch between long-term planning and immediate support

Key Characteristics

Service-Oriented: Committed to delivering excellent support in a hospitality-focused environment.

Calm Under Pressure: Stays composed during live events and urgent technical issues.

Collaborative: Works well with internal teams, members, and external partners.

Proactive: Anticipates needs and takes initiative to resolve issues before they escalate.

Detail-Focused: Ensures AV and IT systems are reliable, well-maintained, and event-ready.

Adaptable: Comfortable switching between hands-on tasks, planning, and member support.

Clear Communicator: Explains technical matters simply and supports team learning.

Compensation: Competitive salary