I.T & Application Support Engineer

I.T & Application Support Engineer

East Belfast
£28,000 - £32,000 (DOE)
Monday - Friday 9.00am - 5.30pm - Office Based
Office Based

We are recruiting for an I.T & Application Support Engineer to join a growing Consultancy based in East Belfast. This is a hands-on role suited to someone who enjoys problem-solving, learning systems in depth, and helping colleagues work efficiently without disruption.

The Role

You will provide day-to-day IT support across the business, supporting both general IT systems and core insurance applications including MPACS, MPORT and Smart Surv.

Key Responsibilities:

• Providing day-to-day IT support via tickets, email and phone
• Troubleshooting hardware, software and connectivity issues
• Supporting Microsoft 365 (Outlook, Teams, SharePoint and OneDrive)
• Managing user accounts, access, licences, password resets and MFA
• Setting up laptops and equipment for new starters and role changes
• Supporting and troubleshooting MPACS, MPORT and Smart Surv applications

The Person

• Minimum 2 years' experience in a 1st Line IT or Application Support role
• Comfortable supporting Microsoft 365 in a business environment
• Logical and methodical approach to troubleshooting
• Strong communication skills with the ability to explain technical issues clearly

What's on Offer

• Salary £28,000 - £32,000 depending on experience
• 34 days annual leave (including statutory days)
• Private healthcare
• Pension - 5% employee contribution / 3% employer contribution
• Stable, supportive working environment