IT 1st Line Support Analyst - GP10/06/26/1v-1

Exciting Opportunity to Join Our Team

We are seeking a capable and customer-focused IT Desktop Support Analyst to join our IT team. This role is ideal for someone with a solid foundation in IT support who is looking to further develop their skills in a modern Microsoft 365 environment. You will play a key role in delivering high-quality technical support to end users, while contributing to the ongoing support and improvement of IT services.

Post: IT 1st Line Support Analyst

Salary: Grade 5 salary scale: £26,679 - £31,325 per annum

Hours: 37.5 hours per week

Contract Status: Permanent

Location: Hydepark House, Mallusk, Newtownabbey (Hybrid working model)

What We're Looking For

Someone comfortable handling day-to-day support independently, while knowing when to escalate

A proactive mindset with a willingness to continue learning and developing

Strong attention to detail and ownership of assigned tasks

A team player who contributes to knowledge sharing and continuous improvement

What You'll Gain

Exposure to a modern Microsoft 365 environment

Opportunity to build deeper skills in Intune, identity, and cloud technologies

Supportive team environment with ongoing development opportunities

Full details of the role and the essential criteria are detailed in the Job Description and Person Specification available at the following link;

GPv-1_IT 1st Line Support Analyst_JDPS.pdf

The closing date for all completed applications is: 12:00pm on 17th July 2026

For informal enquiries please contact

EXTERN offer a competitive benefits package including;

26 days annual leave, increasing to 28 days after 3 years' service and 32 days after 5 years' service 11 statutory holidays Generous pension, employer contribution of 6.5% Enhanced Occupational Sick Pay, Maternity Pay and Paternity Pay Life Assurance and Wellbeing Programmes Comprehensive induction and training Regular Supervision Employee Assistance Programme Bike To Work Scheme

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