IRLX Deployment Officer

Department Overview

The IRLX Deployment Officer is responsible for all Technology elements of the restaurant conversions and oversees the technical planning and organisation required to support the IRLX program. They will also be responsible for attending all IRLX project-based meetings, engaging with the CANTECH, restaurant management teams, the installation partners, logistic partners, and internal teams to provide full end-to-end deployment management for all technology hardware installations.

Team

1. The IRLX Deployment Officer will operate as part of the NSO and Infrastructure Management team within the Running Great Restaurant Technology function and will support the wider Technology function.
2. The role will also work closely with counterparts in other LIOM markets, as well as the market development team, Design Team and CANTECH to ensure IRLX business targets are met.

Customers

• Restaurants and Franchisees
• Development / Construction
• Global Technology
• Service Operations
• Supplier Management
• National Operations

Duties

• Responsible for the technical planning and execution associated with all IRLX restaurant conversions across the UK & Ireland market.
• McDonald's point of contact for all IRLX technology requests
• Drive improvements in IRLX processes and establish cost efficiencies across the program
• Support and administrate the IRLX communication channels
• Manage McDonald's third-party IRLX tech supplier partners (including for warehousing, logistics, removals, disposals and recycling etc.)
• Attend weekly IRLX progress review with tech supplier partners and key stakeholders
• Engage with restaurant teams to ensure their published open hours are updated to reflect their closure period including partial openings
• Assist co-deploying all mass deployment projects into the IRLX installation baseline, at the earliest point possible
• Supporting the Service Delivery function to identify and improve IT Support to the restaurants for both IRLX and New Store Openings
• Cross functional working with multiple Departments and Partners to facilitate restaurant conversions.
• Manages change control of new systems and initiatives when being introduced to IRLX
• Responsible for ongoing communication with the Franchisees and their teams.
• Measure and monitor progress to ensure projects are delivered on time and within budget, and that they meet or exceed expectations.
• Attend regular IRLX governance meetings
• Attend quarterly Service reviews with tech partners and provide feedback to the McDonald's Technology Supplier Management team where required
• Provide monthly IRLX installation updates to the McDonald's Technology Senior Leadership Team in the manner and format agreed with McDonald's
• Works with senior management and vendor management functions to review technology resources (hardware), expenses, and maintenance agreements.
• Establishes procedures for determining hardware system requirements.
• Provide an ongoing restaurant view of hardware and contributes to an annual Franchisee Investment plans.

Qualifications

1. Strong planning and organisational skills
2. Ability to deal tactfully with vendors, suppliers, and contractors who provide a broad spectrum of products and services
3. Demonstrated competency of Information Technology contract administration, purchasing, or procurement
4. An understanding of hardware maintenance models and frameworks
5. Excellent communication skills, both written and verbal. Ability to present complex or highly technical issues in simple and easy-to-understand formats