IPX Technical Service Engineer (Hybrid)

BT Group is looking for a Technical Service Professional to join their team in Birmingham. This hybrid role requires you to resolve IP service issues, manage customer escalations, and implement service improvements. The successful candidate will possess strong technical knowledge, especially in SIP and RTP protocols, and experience with ticket management systems like SNOW. You will work collaboratively across teams to ensure the best customer experience and contribute to BT's commitment to delivering world-class service.