IPX Technical Service Engineer - Hybrid UK

BT Group is seeking a Technical Service Professional in Birmingham to resolve complex IP Service issues and enhance customer experience. This hybrid role involves ticket management, data analysis, and collaboration with various teams to deliver service excellence. Candidates should have experience in using tools like Wireshark and knowledge of SIP, SDP, and RTP protocols. The successful candidate will enjoy a competitive salary, a 10% bonus, 25 days of annual leave, and comprehensive benefits including a pension scheme and flexible work options.