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IPX Incident & Service Excellence Specialist
Posted 3 days 6 hours ago by BT Group
£80,000 - £100,000 Annual
Permanent
Full Time
Other
Staffordshire, Birmingham, United Kingdom, B19 1
Job Description
A leading telecommunications company is seeking a Customer Service Specialist in Birmingham. This hybrid role involves resolving customer issues, managing escalations, and implementing service improvements. The ideal candidate will possess strong analytical skills, experience with ticket management, and knowledge of networking protocols. The company offers a competitive benefits package and opportunities for professional development.
BT Group
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