iPlayer Operations Lead

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iPlayer Operations Lead

Content

Permanent - Full Time

London, GB, W1A 1AA

BBC PUBLIC SERVICE B'CAST

Job Closing Date: 17/04/2025

THE ROLE

Job Reference: 23108
Band: E
Salary: Up to £76,367 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
Contract type: Permanent
Location: Office Base is London

This role will be mapped internally to "Editorial Executive"

We're happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

• Excellent career progression - the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
• Unrivalled training and development opportunities - our in-house Academy hosts a wide range of internal and external courses and certification.
• Benefits - We offer a negotiable salary package, a flexible 35-hour working week for work-life balance and 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.

If you need to discuss adjustments or access requirements for the interview process please contact the For any general queries, please contact: .

Job Introduction

BBC iPlayer is seeking an outstanding operations lead to drive the development of optimal business processes.
Reporting to the Head of iPlayer Operations, the role will focus on ensuring that iPlayer teams are planning, collaborating, information sharing using optimal processes, data and systems.

Main Responsibilities

• Support the General Manager, BBC iPlayer, Head of Service Operations and other stakeholders in defining the optimal iPlayer operating and governance model - considering industry best practice and specific BBC needs
• Define optimal process for annual business planning, Define the approach for cross-departmental planning, prioritisation and information sharing.
• Take responsibility for defining detailed processes, information sharing and reporting protocols, meeting structures/cadence etc needed to implement an improved Op Model across all iPlayer teams
• Collaborating across teams to define how targets should be set against specific growth initiatives whilst also ensuring the process for tracking performance against targets is optimised.
• Define team requirements for data dashboard to support day-to-day business decisions and work with data and audience teams to deliver and maintain them
• Collaborate with GM, broader team as well as colleagues across the business to provide support where necessary for planning, delivery and performance tracking of special projects eg Live Events, Christmas etc
• Ensure processes are in place for information sharing, planning and collaboration with business stakeholders eg News, Sports etc. Lead the planning of meetings with stakeholders and ensure outcomes and actions are implemented
• Work with GM to plan iPlayer Quarterly Business Reviews
• Define strategic project tracking system to ensure the iPlayer Leadership Team are informed and able to input across key projects and strategies
• Support Head of Ops in defining appropriate businesses processes to improve efficiency eg sourcing, sharing or simple reversioning of assets needed by multiple teams, opportunities to utilise AI to support teams with business process etc
• Lead on internal technical training, acting as a liaison between Editorial and Growth team to ensure Editorial team is across latest Systems developments and processes
  

Are you the right candidate

Whilst being a passionate advocate of our values and having exceptional knowledge of our audiences, their needs and expectations the successful candidate will have:

• A strong background in defining operational processes to support effective and efficient business practise
• Have strong credentials in problem solving with the ability to harness complex information and define new processes to support business needs
• Successful track record in working collaboratively across a complex organisation with the ability to drive decision-making
• Experience working with technical, creative and business teams ideally within a streaming business
• Ability to communicate complex information to stakeholders in a clear, concise way
• Strong multi-tasking skills with the ability to manage multiple projects at the same time
• Leadership, collaboration and relationship-building skills specifically related towards aligning teams, driving decision-making and achieving cohesion

About the BBC

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.

We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours here .

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here .

DISCLAIMER

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: , registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.