Investor Services Supervisor

SEI Investments is a leading global provider of asset management and investment technology solutions. The company's innovative solutions help corporations, financial institutions, financial advisors, and affluent families create and manage wealth.

Position Description

This supervisory position is within the Investor Services unit of SEI. You will work closely with other team members to help grow a dedicated team in a high growth area. The role involves interacting with all levels of professionals both internally and externally.

What you'll do

• Serve as the main daily client operational contact for a number of private market clients.
• Develop relationships with client contacts including investment professionals, investors, lawyers, auditors and banking personnel.
• Supervise staff on systems, processing, procedures and job responsibilities.
• Train, coach and mentor new employees, developing and motivating staff within the team.
• Provide input and feedback on employees' ongoing performance and appraisals.
• Review and approve work performed by analysts.
• Work closely with the fund accounting team and other Investor Services teams, and assist in crossover duties.
• Review or prepare capital call and distribution calculations and notices.
• Review or prepare investor capital statements and relevant calculations.
• Assist in coordinating annual fund audits.
• Resolve problems, errors and queries promptly with documentation.
• Meet all reporting deliverables and enforce adherence to department procedures, service standards and deadlines.
• Generate ideas and continuously assess and improve the operational service model.
• Maintain good relationships with external clients and internal relationship managers and business units within SEI.
• Assist in the development and implementation of departmental procedures.
• Carry out all duties under the Company's Safety Statement, ensuring health, safety and well being for all employees.
• Work on projects and ad hoc tasks as required.
• Ensure succession planning processes are in place and operational.
• Champion HR policies, ensuring they are applied and maintained.

Qualifications

• At least five years of experience in a fund administration role, with at least two years in a private market role.
• Experience with private market systems, preferably Investran.
• Strong knowledge of private market structures and regulatory requirements.
• Experience reviewing limited partnership agreements and operating memorandum.
• Experience in supervisory skills and coaching/mentoring.
• Fluency in written and verbal English.
• Third level degree in finance or related field.

Attributes we value

• Strong oral, written communication and presentation skills.
• Strong coordination and relationship management skills.
• Strong organizational and administrative skills.
• Initiative and ownership of responsibilities.
• Positive, can do attitude with excellent problem solving skills.
• Detail oriented.
• Team player with excellent interpersonal and customer service skills.
• Ability to multi task, prioritize work and manage time to meet strict deadlines.
• Flexible and adaptable.

Benefits you can expect

• Healthcare for yourself, spouse and dependents under 18.
• Pension scheme, life assurance and group income protection.
• Education assistance, sports club supplement and tax saver travel benefits.
• Two paid volunteer days per year.
• Employee share participation scheme.
• Competitive annual leave entitlements.
• Hybrid working model and flexible working hours to support work life balance.

SEI is an equal opportunity employer and committed to fostering an inclusive workplace where everyone has the same opportunities to grow, develop and succeed.