Investigations Officer

Investigations Officer (Financial Services)

£40,000 Hybrid Manchester

A leading regulated financial services organisation is seeking an Investigations Officer to join its oversight team.

You'll investigate concerns relating to advisers and firms, reviewing customer files, conducting interviews, assessing evidence, and producing clear reports with recommendations to improve standards and customer outcomes.

Key Responsibilities

• Conduct investigations into adviser and firm conduct, complaints, and risk concerns.
• Review files, business records, and other evidence to establish facts.
• Interview advisers and stakeholders where required.
• Produce investigation reports and recommend appropriate actions.
• Identify and escalate potential fraud, financial crime, and regulatory issues.
• Maintain accurate case records and identify recurring trends and risks.

About You

• Experience within financial services.
• Background in investigations, compliance, risk, quality assurance, or oversight.
• Strong analytical, interviewing, and report-writing skills.
• Understanding of FCA regulation, Consumer Duty, and risk management principles.
• Mortgage and protection knowledge is advantageous.
• CeMAP, compliance, financial crime, or investigations qualifications would be beneficial.

This is an excellent opportunity to join a growing team focused on protecting customers, maintaining regulatory standards, and driving continuous improvement.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.