Invesitgation Officer

Temp job: Investigation Officer-Case handler-Complaint handler

Your new company
An independent regulator based in Manchester city centre is recruiting for experienced Investigation Officers to join their busy team.
Your new role
You will be making enquires into complaints, obtaining relevant information and evidence to make decisions. Conducting one-to-one discussions with experts and managing caseloads throughout the progression of the investigation.

• Manage and progress cases and enquiries in accordance with agreed guidelines, policies, and procedures
  
• Collect, evaluate, and analyse information and evidence, recommending appropriate courses of action.
  
• Draft clear, concise summaries and recommendations for decision-makers
  
• Liaise effectively with colleagues and external parties to build strong working relationships
  
• Accurately record and maintain case information using the in-house CRM system
  
• Participate in regular case review meetings with senior managers
  
• Support the supervision, coaching, and development of colleagues where required
  
• Work collaboratively with colleagues to ensure effective cover arrangements during periods of absence
  
• Consistently meet performance targets relating to timeliness and quality of work
  

What you'll need to succeed

Ability to work within established policies and procedures

Strong confidentiality and data handling skills

High levels of accuracy and attention to detail

Ability to manage multiple tasks and competing priorities

Excellent analytical and critical thinking skills

Ability to evaluate complex information and reach sound conclusions

Experience managing complex casework and varied caseloads

Ability to produce clear recommendations under time pressure

Clear, concise and accurate written communication

Professional and confident communicator with internal and external contacts

Ability to work effectively independently and as part of a team

Willingness to engage openly in collaborative discussions

Confidence supporting less experienced colleagues

Understanding of the legislative and regulatory environment

What you'll get in return
35 hour working week, Monday to Friday. 9am till 5pm
Hybrid working
Offices in the heart of Manchester city centre
£17.29 per hour plus holiday pay
ASAP start

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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