International Student Support Assistant

International Student Support Assistant

Requisition Id: 407

Job Location: Gateway House

Full-time/Part-time: Full-time

Employee Weekly Hours: 37.00

Maximum Salary: 31,236.00 GBP

Minimum Salary: 26,707.00 GBP

Market Supplement:

Application Closing Date: 07/04/2026

Job Description:

Main duties and responsibilities

Faculty / Directorate

International Student Support comprises 2 members of staff and is part of the International Student Services team (which also includes Immigration Compliance and Visa Advice). International Student Services are in turn part of the wider Student Journey division, which provides a wide range of services to all our students, including Timetabling, Exams and Awards and Student Fees and Finance.

Role

We are looking to recruit an International Student Support Assistant to provide advice and guidance to international students as well as assisting with the running of events and activities, day trips, airport pickups, welcome and orientation activity and the i-Buddies befriending programme. The post-holder will also be responsible for developing and publishing social media content. In order to support the provision of organised student social events and airport pickup activity, the postholder will be required to work occasional evenings and weekends (estimated 6 Saturdays per year). The role is full time (37 hours per week) on a permanent basis. You will report to the Senior International Student Support Officer.

Ideal Candidate

The post-holder will have excellent interpersonal, customer and communication skills and be able to engage with students with courtesy, clarity and empathy. You will require a high level of cultural awareness and be able to work effectively with students from a wide range of nationalities and backgrounds, many of whom will not speak English as a first language. In addition to general and welfare enquiries, you will need to be comfortable engaging with larger groups of students, for example, presenting information sessions and workshops (both in-person and online). You will also be involved in running organised events and off-campus day trips and be encouraged to develop ideas for structured student social activities. International Student Support work in collaboration with stakeholders across the institution and the ability to liaise effectively with other university teams, as well as external agencies, will be important.

The successful candidate will also have experience of creating social media content and knowledge of design tools such as Canva or Adobe Express. Additionally, you will have experience of providing frontline advice and guidance.