International Reservations Concierge (Dutch Speaking)

Job Description

No one knows cruising like Holland America Line and Seabourn. We deliver holiday happiness for millions of people each year and that's a responsibility we take seriously.

From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities. This journey can begin as a Dutch Speaking International Reservations Concierge within our Contact Centre.

Key Responsibilities

• Accountable for booking cruises for our guests via email and telephone, ensuring exceptional service delivery
• Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls
• Aim to provide first call resolution to deliver the desired outcome
• Build trusting relationships with our guests and travel agent partners, proactively identifying itineraries and cruise products that match their needs
• Deliver guest satisfaction and a memorable experience

Requirements: What You Need to Succeed

• Effective communication skills and the ability to offer great customer service, with the desire to go the extra mile for our guests and travel partners
• Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard
• Use product knowledge to identify opportunities to retain guests' bookings by promoting our product features and benefits

About You: The Ideal Candidate

• Professionalism - be ready for work, courteous to colleagues and protect customer information
• Fluent Dutch and English speaking
• Team collaboration
• Adaptability
• Clear and concise communication, both written and verbal in Dutch and English
• Planning skills to organise and prioritise work
• PC literate

Benefits

• Employee discounted cruising plus friends and family offers
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee led networks
• Company paid health cash plan and health assessment
• Discounted retail and leisure via discounts portal
• Minimum 25 days leave, bank holiday allowance

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.

Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.