International Implementation Consultant

Location: Hybrid, London
Travel: Required as part of the role

At Emma Systems, we work with companies operating across brokers, countries and regulatory frameworks. That means customs data, documents and processes are rarely aligned or easy to work with.

This role exists to bring structure into that reality.

As an International Implementation Consultant, you work closely with customers to understand how things actually operate, and turn that into solutions that are structured, scalable and usable over time. You stay involved from early solution validation through to implementation and follow up.

What you will do

• Lead analysis workshops to understand customer setups across brokers, systems and markets
• Validate and refine solution design from Pre Sales
• Define and document Statements of Work (SoW)
• Translate business needs into structured requirements together with Product and Engineering
• Lead and contribute to customer facing and internal workshops
• Support and validate Requests for Change, including business case input
• Stay close to implementation and ensure solutions work in practice
• Identify gaps and contribute to improving how we deliver our solutions

What you bring

• Experience in trade compliance, customs processes, cross border supply chain
• Background in consultancy, implementation or business analysis
• Strong understanding of both operational processes and systems
• Experience working in complex, multi stakeholder environments
• Confidence leading workshops and driving discussions
• Strong communication skills in English

Who you are

• Structured and analytical
• Comfortable working independently and across teams
• Commercially aware and focused on customer value
• Curious about how systems, data and processes fit together
• Able to balance detail with the bigger picture

What can we offer you?

At Emma Systems, you will be part of a company working at the centre of international trade, where what we build and deliver has a direct impact on our customers' operations.

You will work closely with experienced colleagues across product, development and operations, and gain insight into both the technical and operational side of customs compliance.

We offer a flexible working setup and a collaborative environment where people take ownership and work closely across teams.

We also prioritise time together as a team. This includes regular social activities, as well as our summer and Christmas events. For our UK team, these are typically held abroad, often bringing colleagues together in Norway.

Employees also have the opportunity to buy shares in the company. Emma Systems is partly owned by its employees, which reflects how we think about long term commitment and shared responsibility.

We review applications on an ongoing basis, so do not hesitate to reach out!

Get a closer look at our people, our work and how we operate day to day.