International Customer Service Specialist

Are you passionate about Customer Service and looking for a challenging project in a multinational environment where you can develop personally and professionally?

This is your opportunity!

We are looking for you for our team: International Customer Service Specialist

Surrounded by a team of high-performing professionals, you will be responsible for Customer Service of home & personal care products, serving as a link between international clients and Persán, so that their needs are covered, interacting continuously with the different departments of the Company to meet these objectives.

Main responsibilities:

• Ensure achievement of main KPIs: Customer service level, forecast deviation, availability of stock and delivery failure.
• Inventory monitoring (service risks, coverage, capacity shortages).
• Registration and modification of sales orders, monitoring stock in transit and supporting on-time deliveries to customers.
• Launch of new products, delisting products and obsoletes valuation.
• Improve demand planning processes and inventory utilization.
• Communication and collaboration with customers (weekly meeting).
• Global interaction and coordination with Commercial, Logistics, Supply Chain & Purchase departments.

WHAT DO WE OFFER YOU?

• Professional development with personalized career plans.
• Team work.
• Continuous Training with annual Training Plans.
• Team of highly qualified professionals to learn from every day.
• Flexibility: Flexible working day and annual vacations and Hybrid Model of work in face-to-face and SmartWork.
• Social benefits: 100% subsidized corporate cafeteria, private medical insurance, life insurance, monthly product package, among others.

WHAT ARE WE LOOKING FOR?

Leaders for a leading Company in its sector: Highly involved and committed people, with great strategic vision and adaptation to change, ability to manage projects and make decisions and, above all, with great motivation and initiative to drive and achieve our ambitious .

We build authentic human relationships, based on trust, collaboration and recognition, which is reflected in a participative and enriching work environment.

Don't hesitate to sign up for this offer and boost your career with us!

We are looking forward to meeting you!

Persán, People, Progress

MIN REQUIREMENTS:

Academic background:

University degree: Business Management or Engineering.

Fluent English level, C1; French or Polish would be a plus.

Techinical Skills:

• Order Management, Logistics. Production planning, other planning activities (demand planning, material supply planning ) is a plus.
• Specific tools: SAP, Excel (BW4)