Internal Sales Administrator

Contract Type: Permanent, Full Time, Part Time

Reporting to: Divisional Director

About the role

In this role, you will act as a key point of contact for customers, delivering a high standard of service while helping to identify their needs and recommending suitable products and solutions.

Key Responsibilities

• Provide excellent customer service.
• Work with designated area customers and both External and Internal, to maximise sales opportunities and the customer experience.
• Process quotations, customer orders, product returns, payments, and credit notes onto our system in a timely manner.
• Answer the phone, and answer emails to assist customers or potential customers regarding their enquiries.
• Correctly inform customers of product availability and delivery status of orders through to successful delivery.
• Liaise with purchasing, warehouse, and logistic functions to ensure an efficient order delivery service.
• Facilitate Hire and Service needs for your customers.
• Proactive telesales to existing database of customers.
• Record communications on Customer Relationship Management system.
• Record customer feedback/issues on Customer Case Management system and work with colleagues across departments to ensure maximum customer satisfaction.
• Assist colleague's customers when needed.
• Promote featured product offers.
• Perform additional ad hoc tasks as required by the Company. The duties listed are not exhaustive.

Qualification & Experience Required

• Leaving certificate.

Skills & Experience Required

• Good organisation skills with attention to detail.
• Excellent communication skills.
• Ability to perform in a fast paced, environment.
• Empathetic with a Positive, team orientated focus.
• 1 to 2 years' customer service experience in a similar role.
• Experience of computer applications such as Microsoft Office, Email, and Internet.
• Experience of Sage/CRM would be an advantage

Core Competencies

• Customer focus - Delivers a high standard of service, understands customer needs, takes ownership of queries and problems, and builds positive relationships through a polite and helpful approach.
• Effective communication - Communicates clearly and confidently both verbally and in writing, shares information appropriately, and encourages input from others to ensure understanding.
• Teamwork - Builds positive working relationships, supports colleagues when needed, and shares knowledge to contribute to overall team effectiveness.
• Results, planning and organisation - Plans and organises daily tasks effectively to achieve objectives, adapts to changing priorities, maintains accurate records, and monitors progress to ensure service delivery standards are met.
• Contribution and development - Shows motivation to support company goals, responds positively to change, and seeks opportunities to develop skills, knowledge and career progression.

Why Join Us?

• Competitive salary and benefits package.
• Opportunity to work in a collaborative, supportive and team-oriented environment.
• Ongoing professional development and career growth opportunities.

If you are motivated, take pride in your work, and want to contribute in a role where your efforts make a meaningful difference, we would be delighted to hear from you.

Apply today and become part of a team dedicated to improving everyday life for our customers.