Intermediary Distribution Manager (Telephony)

Intermediary Distribution Manager (Telephony) page is loaded Intermediary Distribution Manager (Telephony)locations: Edinburghtime type: Full timeposted on: Posted Todaytime left to apply: End Date: September 25, 2025 (14 days left to apply)job requisition id: 142426 End Date Wednesday 24 September 2025 Salary Range £81,999 - £91,110 Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description Job title: Intermediary Distribution Manager (Telephony) Location: Edinburgh Salary: £81,999 - £91,110 Hours: Full time About this opportunity: This is an exciting opportunity to become part of the Scottish Widows Protection Intermediary Distribution team, within the dynamic Insurance and Wealth Division of Lloyds Banking Group. This modern and flexible role plays a key part in our strategy of "protecting today, securing tomorrow", as we continue our ambition to be the UK's leading Life and Pensions provider.As a leader in this team, you'll guide a group of Telephone Account Managers, helping shape and deliver a contact strategy for key accounts. You'll foster a highly motivated team culture, passionate about building and strengthening account relationships. Working closely with the Head of Intermediary Distribution (Protection) and wider Distribution colleagues, you'll ensure smooth operations, support strategic goals, and play a vital role in coaching and upskilling your team to meet future ambitions. What you'll be doing: Collaborate closely with the Head of Intermediary Distribution and regional Business Development Managers to achieve set targets and drive performance. Share critical business insights and market intelligence across the team to support effective business planning. Lead and support Telephone Account Managers, ensuring they reach or outperform account targets and take corrective action when needed. Champion Scottish Widows propositions and ensure clear communication of market positioning. Ensure team members are well-trained, motivated, and deployed successfully to meet current and future business needs. Deliver regular coaching and development plans for account managers, supporting growth and proposition training with input from technical and product specialists. Why Lloyds Banking Group: Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too! What you'll need: Strong understanding of the intermediary marketplace, including regulatory, technical, and legislative frameworks. Proven track record of motivating, leading, and mentoring sales teams to consistently meet or exceed performance targets. Excellent analytical skills with the ability to interpret data and metrics to identify priorities and drive effective action. Ability to communicate clearly, authoritatively, and professionally with stakeholders at all levels of the business. Experience in building trusted relationships through effective relationship management. Familiarity with market-relevant technology that supports the sales process, and working towards or holding a Level 4 diploma qualification. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.We're proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.We also provide reasonable adjustments throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know! We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares! Benefits you can adapt to your lifestyle, such as discounted shopping. 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.