Interim Head of Engineering

The Role

We are looking for a senior engineering leader to provide technical and delivery oversight across two key areas: Contact Centre Transformation and Personalisation.

This is an interim cover role for a few months, focused on providing stability, supporting the engineering teams and two new Engineering Managers, maintaining delivery momentum, and ensuring a smooth handover to the permanent replacement.

There is no line management responsibility.

Key Responsibilities

• Provide senior technical leadership across Contact Centre Transformation and Personalisation.


• Quickly understand the technology landscape, programmes, teams, suppliers and key risks.


• Provide technical oversight across a complex, third-party and partner-led delivery environment.


• Support two new Engineering Managers, providing senior-level guidance and air cover.


• Maintain delivery momentum, resolve technical blockers and manage dependencies.


• Ensure technical decisions and engineering direction remain aligned to business and customer objectives.


• Work closely with product, architecture, delivery and external partners.


• Prepare a clear and effective handover for the permanent engineering leader.

About You

• Head of Engineering / Engineering Director-level experience.


• Strong track record leading engineering in complex digital environments.


• Able to get up to speed quickly and operate effectively in an interim capacity.


• Strong technical judgement and stakeholder management skills.


• Comfortable working across internal teams, third parties and large delivery partners.


• Pragmatic, confident and delivery-focused.


• Experience in large-scale retail or similarly complex customer environments would be advantageous.

Work Arrangement

Contract: Initial 3-6 months

Start: ASAP

Level: Head of Engineering / Engineering Director

Hybrid: 3 days a week onsite in Paddington, London, England, United Kingdom

Benefits

• Competitive Rates


• Flexible working arrangements


• Opportunities for professional development and career advancement within a global company


• A dynamic, innovative, and supportive work environment, where your ideas and contributions are valued


• The chance to work on cutting-edge projects that are transforming the industry