Interim Head of Digital Operations

Head of Digital Operations / Interim Head of Digital Operations / Inside IR35 / London / 2 Days per week / SC Cleared

Job Title: Interim Head of Digital Operations

Inside IR35

Day Rate - NEG

Duration: 3-4 months (initial)

Location: London, 2 Days per week

Start: ASAP

We're seeking an experienced Interim Head of Digital Operations to stabilise and lead core technology operations across infrastructure and systems, within a Microsoft Azure environment.

This is a hands on leadership role focused on ensuring operational resilience, driving performance, and providing clear direction across digital operations during a critical period of change.

Key Responsibilities

• Provide interim leadership across Digital Operations, covering infrastructure, platforms, and core systems
• Own the stability, performance, and security of a predominantly Azure-based cloud estate
• Lead and support teams across: Cloud Infrastructure (Azure), Systems / Enterprise Applications, Service Operations / IT Support
• Assess current operating model and implement quick-win improvements to enhance reliability and efficiency
• Drive incident, problem, and change management maturity
• Ensure robust governance, monitoring, and reporting across services
• Partner with senior stakeholders to align operations with wider digital and transformation objectives
• Manage third-party vendors and service providers, ensuring delivery against SLAs
• Support ongoing or planned cloud optimisation / migration initiatives.

Key Skills & Experience

• Proven experience operating at Head of / Director level in Digital or IT Operations (interim exposure preferred)
• Strong background in cloud-first environments, particularly Microsoft Azure

Deep understanding of

• Infrastructure operations (cloud & hybrid)
• Enterprise systems/platforms
• IT service management (e.g. ITIL frameworks)
• Track record of stabilising or transforming underperforming operations
• Comfortable operating in ambiguous, fast paced environments with immediate impact expected
• Strong stakeholder management - able to engage at exec level and translate technical issues into business impact
• Experience managing third-party vendors and outsourced services

Desirable

• Experience in digital transformation or turnaround environments
• Exposure to DevOps / SRE practices
• Familiarity with security and compliance frameworks in cloud environments