Interim Chief of Staff

Role Who you are

• Proven experience in transformation delivery, programme leadership, Chief of Staff or senior operational roles
• Track record of delivering complex, cross-functional change within a commercially focused organisation
• Experience working directly with senior executives in fast-paced environments
• Strong experience of organisational design, restructuring and people change programmes, including sensitive change environments
• Background in operating businesses preferred; consulting experience beneficial but not essential
• Ability to operate credibly at senior level while remaining highly hands on and delivery-focused
• Strong analytical capability with the ability to simplify complex issues and drive clear decisions
• Excellent communication skills with the ability to produce concise, high-quality executive materials
• High levels of judgement, discretion and resilience
• Experience in technology, IT services, managed services or VAR environments beneficial

Desirable

• Experience within sales led organisations and understanding of sales performance levers
• Exposure to incentive and commission structures
• Experience in operating model simplification, cost optimisation or post-acquisition integration
• Familiarity with programme governance tools and executive reporting frameworks
• Experience in private equity-backed or transformation-led environments

What the job involves

• We are looking for an Interim Chief of Staff to join us for an initial 6-month fixed-term contract
• You will have the opportunity to work on a significant transformation programme to create a high performing, scalable operating model that is commercially effective and operationally efficient
• This programme will span sales, operations, organisation design, and commercial model evolution with multiple workstreams running in parallel
• This role is for an initial 6-month period, subject to further extension in line with business need
• Act as a hands on partner to the Managing Director of our VAR business, translating transformation priorities into clear plans, milestones and deliverables
• Drive delivery across transformation programmes, ensuring progress, accountability and visibility of outcomes
• Take ownership of selected workstreams directly where required, acting as programme lead rather than solely coordinator
• Establish and run effective governance, reporting cadence and decision making forums
• Create and maintain programme artefacts including plans, RAID logs, action trackers and executive reporting
• Hold workstream owners accountable for delivery against agreed milestones and commitments
• Provide constructive challenge to senior stakeholders to ensure pace and focus are maintained
• Identify and resolve risks, dependencies and blockers, supporting rapid decision making
• Work across sales, operations, finance and HR to ensure joined up execution of change initiatives
• Support organisational design and people change programmes, including restructuring, role redesign and workforce planning
• Ensure clear, consistent and high quality communication across leadership teams and wider audiences
• Step into detail where needed, including analysis, communication drafting and execution of practical tasks
• Support the Managing Director with strategic projects, executive communications and operational problem solving

Salary benchmarks: Business Operations & Strategy, Expert/Senior level: £60k-£140k