Intensive Case Manager - Homeless Service - Dublin

Intensive Case Manager - Housing Support Services

Location: Dublin

Contract: Full-time

Cpl Healthcare, in partnership with our client, Ireland's leading not for profit workingto prevent people becoming, remaining or returning to homelessness, are seeking an Intensive Case Manager to deliver person centred, long term support to individuals transitioning from homelessness into their own homes. The role focuses on building strong working relationships, supporting tenancy sustainment, and coordinating wrap around services using a strengths based and trauma informed approach.

You will work closely with families to assess their needs, develop tailored support plans, and advocate on their behalf; ensuring each family receives compassionate, practical assistance on their journey to stability.

This role includes a hybrid working arrangement, with one work from home day per week following successful completion of probation.

Benefits

• 25 days Annual Leave + 3 Concession Days (pro rata)
• 7% Employer Pension Contribution
• 26 Weeks Maternity Top-Up
• TaxSaver Scheme
• Education Assistance Policy
• Reflective Practice

Key Responsibilities

• Work in line with Housing First core values and implementation guidance to maintain service integrity.
• Operate within the objectives and values of the Housing First team.
• Build supportive, predictable working relationships with clients using a strengths based, recovery focused approach.
• Maintain effective relationships with housing providers and external services.
• Support the development of trauma informed care practices within the team.
• Complete in depth assessments, support plans, and other case management tools to a high standard.
• Contribute to integrated care planning, needs assessment, shared care, and reviews.
• Ensure support plans are client led, detailed, and meaningful.
• Support clients to sustain their homes, including rent management and household stability.
• Provide safe, welcoming, client centred support, respecting autonomy and choice.
• Conduct regular home visits (minimum weekly unless otherwise agreed).
• Promote recovery, cultural relevance, meaningful activities, and harm reduction principles.
• Facilitate community integration and encourage client engagement with services.
• Develop community links to improve wrap around supports and long term outcomes.
• Participate in supervision, reflective practice, and team meetings.
• Manage caseload effectively and ensure continuity of support.
• Participate in service roster (Mon-Sun, 08:00-20:00).
• Provide out of hours support when required.
• Identify risks, complete dynamic risk assessments, and elevate concerns as needed.
• Maintain accurate records and reports in line with protocols and service standards.
• Pursue ongoing professional development and stay informed of relevant updates.
• Support management with administrative duties, interagency collaboration, and service reviews.

Essential Requirements

• Degree level qualification in Social Care or related field.
• Minimum 2 years' experience working with individuals with complex needs.
• Experience in needs assessment, support planning, and case management.
• Knowledge of DRHE Case Management Interagency Protocols (or willingness to learn).
• Experience in street outreach and/or housing support.
• Strong communication and IT skills (SharePoint, Teams).
• Ability to work independently and collaboratively.
• Class B driving licence desirable.