Insurance Officer (Claims)

We are currently seeking an experienced Insurance Officer (Claims) to join our client's Insurance team. This is an excellent opportunity to support claims management activities, work with a variety of stakeholders, and contribute to the effective delivery of insurance services within a busy environment.

Key Details:

• Contract: Temporary
• Contract Duration: Initially 3 months
• Location: Norwich (NR7)
• Working Pattern: Hybrid (1 day per week in the office, every Thursday)
• Rate: £14.44 per hour
• Start Date: ASAP

Role Responsibilities:

• Manage insurance claims through the full claims lifecycle
• Investigate claims and review information to identify discrepancies and potential risks
• Liaise with brokers, insurers, claim handlers, surveyors and loss adjusters
• Support the resolution of insurance-related complaints and queries
• Maintain accurate claims records, reporting and documentation
• Ensure compliance with insurance policies, procedures and legal requirements
• Assist in the delivery of insurance awareness and training initiatives
• Identify opportunities for process improvements and enhanced service delivery

Required Experience:

• Experience working in a high-volume administrative, transactional or insurance-related environment
• Strong attention to detail and investigative skills
• Excellent communication skills, both written and verbal
• Strong organisational and time management abilities
• Good Microsoft Office skills, including Excel, Word and Outlook
• Customer-focused with the ability to build effective working relationships

Desirable:

• Buildings or liability insurance experience
• Previous claims handling experience
• ACII qualification or working towards an insurance qualification
• Experience within the social housing sector

If this role is of interest, please apply with an up-to-date copy of your CV.