Insurance and Claims Officer

Insurance and Claims Officer
Location: Leicestershire
Contract: Temporary (3 months initial)
Salary: £21.39 umbrella / £18.94 PAYE Inclusive / £16.90 PAYE Exclusive
Start Date: ASAP

Job Description

Service Care Solutions are recruiting on behalf of a local authority in Leicestershire for an Insurance and Claims Officer to join the team on a temporary basis. The postholder will manage a varied caseload of insurance claims, investigate disputed cases and potential fraud, and help protect the organisation against unjustified claims and financial losses.

Key Responsibilities

• Manage and investigate a caseload of insurance claims, reviewing evidence, assessing liability and identifying potential fraudulent activity.
• Liaise with claimants, solicitors, insurers and internal departments to gather information, negotiate settlements and resolve disputed claims.
• Prepare and recommend cases for legal challenge where appropriate, instruct loss adjusters and arrange site visits to establish the circumstances surrounding incidents.
• Maintain accurate claims records, prepare reports in line with data protection requirements, and identify opportunities to improve risk management processes and reduce future incidents.

Candidate Criteria

Experience handling insurance claims within a local authority or insurance company with a sound understanding of common law negligence, liability and risk management. Experience handling motor claims insurance, with public liability claims being beneficial. Strong IT, analytical and communication skills, with the ability to assess evidence, calculate claims costs and produce clear, professional correspondence and reports. Excellent interpersonal and negotiation skills, with the ability to handle sensitive or contentious situations tactfully and professionally when dealing with claimants, legal representatives and internal stakeholders.